PRIVACY POLICY

This Privacy Policy is effective as of April 30, 2014. AlwaySupport Inc. (“AlwaySupport”) is committed to protecting your privacy. This Privacy Policy (the “Policy”) applies to those who visit our website http://www.alwaysupport.com (the “Website”), as well as users of our on-demand help desk platform, tools and services offered by AlwaySupport (the “Service”).


Safe Harbor
AlwaySupport complies with the U.S. – E.U. and U.S. – Swiss Safe Harbor Framework as set forth by the U.S. Department of Commerce regarding the collection, use and retention of personal data from European Union member countries and Switzerland. AlwaySupport has certified that it adheres to the Safe Harbor Privacy Principles of notice, choice, onward transfer, security, data integrity, access, and enforcement. To learn more about the Safe Harbor program, please visit http://www.export.gov/safeharbor. Amendments to this policy will be posted to this URL and will be effective when posted. Your continued use of this site following the posting of any amendment, modification, or change shall constitute your acceptance of the amendment. We will notify you and/or the primary AlwaySupport Service account holder by email when material changes are made to the privacy policy.


Information Related to Data Collected for our Clients
AlwaySupport collects information under the direction of its Clients, and has no direct relationship with the individuals whose personal data it processes.


Choice
We collect information for our clients, if you are a customer of one of our Clients and would no longer like to be contacted by one of our Clients that use our service, please contact the client that you interact with directly.


Service Provider/Onward Transfer
AlwaySupport may transfer personal information to companies that help us provide our service. Transfers to these third parties are covered by the provisions in this Policy regarding notice and choice and the service agreements with our Clients.


Access to Data Controlled by our Clients
AlwaySupport has no direct relationship with the individuals whose personal data it processes. An individual who seeks access, or who seeks to correct, amend, or delete inaccurate data should direct his query to AlwaySupport. If the Client requests AlwaySupport to remove the data, we will respond to their request within 30 business days.


Facebook Connect
You can log in to our site or services using sign-in services such as Facebook Connect or an Open ID provider. These services will authenticate your identity and provide you the option to share certain personal information with us such as your name and email address. Services like Facebook Connect give you the option to post information about your activities on this Web site to your profile page to share with others within your network.


Information Collected From You
We collect the email addresses of those who communicate with us via email, information about the pages consumers access on the AlwaySupport website or through its services, and information voluntarily submitted by the consumer (for example, filling out a survey or service registration form). The types of information that may be requested include your name, company name, email address, and telephone number, and credit card information. The information we collect is used to improve the quality of the AlwaySupport website and Service, to communicate information about the AlwaySupport Service, to provide you with support when you are using our site, to bill your account for services provided, for research, and to contact you about your account when necessary. Your information will never be sold to or shared with other companies or organizations for commercial purposes or as otherwise outlined in the Policy.


Communications from the Website
If you wish to subscribe to our newsletter(s), we will use your email address to send the newsletter to you. If you no longer wish to receive these communications you can opt out by following the instructions contained in the emails you receive or contacting us at privacy@alwaysupport.com.We will send you strictly service-related announcements on rare occasions when it is necessary to do so. For instance, if our service is temporarily suspended for maintenance, we might send you an email. Generally, you may not opt-out of these communications, which are not promotional in nature. If you do not wish to receive them, you have the option to deactivate your account.


Service Providers
We use other third parties such as a credit card processing company to bill you for services and an email service provider to send out emails on our behalf. When you sign up for our services, we will share your personal information only as necessary for the third party to provide that service.


Legal Disclosure
We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or to comply with a judicial proceeding, court order, or legal process served on our Web site. In the event AlwaySupport goes through a business transition, such as a merger, acquisition by another company, or sale of all or a portion of its assets, your personally identifiable information will likely be among the assets transferred. You will be notified via privacy@alwaysupport.com, and by a prominent notice on our Web site for 30 days, of any such change in ownership or control of your personal information.


Legal Disclosure
We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or to comply with a judicial proceeding, court order, or legal process served on our Web site. In the event AlwaySupport goes through a business transition, such as a merger, acquisition by another company, or sale of all or a portion of its assets, your personally identifiable information will likely be among the assets transferred. You will be notified via privacy@alwaysupport.com, and by a prominent notice on our Web site for 30 days, of any such change in ownership or control of your personal information.


Use of Cookies
WWhen you use the AlwaySupport website or Service we may store some information on your computer. This information will be in the form of a “cookie” or similar file. Cookies are small pieces of information stored on your hard drive, not on the AlwaySupport website. We do not use cookies to spy on you or otherwise invade your privacy. They cannot invade your hard drive and steal information. We use cookies to help you navigate the AlwaySupport website and Service as easily as possible, and to remember information about your current session. These are the Session Cookies and they are removed from your system when you close the web browser or turn off the computer. You must enable cookies on your web browser to use the AlwaySupport Service. Various categories of cookies (including third party cookies) are used in the AlwaySupport website and Service. These are listed below along with the options to manage them. » Essential Cookies: These cookies are essential for the basic functionalities offered by the Service. These classes of cookies help in keeping a user logged in to the Service and remember relevant information when they return to the Service. » Insight Cookies: These are used for tracking the user activities within the Service, which in turn helps us in improving your user experience » Marketing Cookies: We also use some marketing cookies provided by third parties to collect and analyze various information about the visitors to the AlwaySupport website and users of the service. No personal or intrusive information is collected in this process though. You have the choice of accepting or declining the use of cookies through your web browser. For more information on controlling cookie settings in your browser, please refer to the following links : More information on "Incognito" mode and cookie setting in Google Chrome More information on "InPrivate" and cookie setting in IE More information on "Private Browsing" and cookie setting in Firefox More information on "Private Browsing" and cookies setting in Safari Please note that if you wish to turn off the cookies in your web browser, you might not be able to take advantage of many features of our Service. It is your responsibility as a AlwaySupport customer, to inform the individuals with whom you interact with the help of the Service about the cookies involved, and obtain their consent, if necessary


Security and Storage
The AlwaySupport website and Service has industry standard security measures in place to protect the loss, misuse, and alteration of the information under our control. When you provide us with sensitive information (such as credit card information or login credentials) we will encrypt that information via SSL. While there is no such thing as “perfect security” on the Internet, we will take all reasonable steps to insure the safety of your information. Additionally, you retain all rights of ownership to the data you have stored on the AlwaySupport Service. We will not sell or share this data with any third parties or use this data to compete with you or advertise to your clients. Your privacy and the privacy of your clients are of utmost importance to us. If you have questions about our security you can contact us at privacy@alwaysupport.com.


Log Files
AlwaySupport collects certain usage and activity information and stores it in our Log files. This information might include time-stamped data pertaining to IP addresses and browsers, internet service provider, entry/exit pages and operating systems. This is strictly utilized in aggregate, for analyzing the trends and usage of various features within the Service.


Social Media Features and Features
Our Web site includes Social Media Features, such as the Facebook Like button and Widgets, such as the Share this button or interactive mini-programs that run on our site. These Features may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the Feature to function properly. Social Media Features and Widgets are either hosted by a third party or hosted directly on our Site. Your interactions with these Features are governed by the privacy policy of the company providing it


Links to Third Party Sites
This Web site contains links to other sites that are not owned or controlled by AlwaySupport. Please be aware that we, AlwaySupport, are not responsible for the privacy practices of such other sites. We encourage you to be aware when you leave our site and to read the privacy statements of each and every Web site that collects personally identifiable information. This privacy statement applies only to information collected by this Web site.


Contacting AlwaySupport Inc.
If you have any questions about this privacy statement or your dealings with the AlwaySupport website, you can contact us at privacy@alwaysupport.com